Marquee M10 sited next to the Pre-parade Ring was the perfect base for Owners and Trainers with runners.  The Gold Cup was held aloft in there late on Friday afternoon and the champagne flowed freely through the whole marquee.

“A note to say thank you for the splendid arrangements you made for our day at Cheltenham.  We had a magnificent time!  The Marquee was an excellent base for us old codgers, food and drink were excellent and we loved the atmosphere and ambience of the whole occasion!  We took more money home than we came with, but our overriding memory is of a sporting occasion that matches anything else in the world.  You should be very proud of the part you play in it”.

All of our customers on the cancelled Wednesday were refunded in full within 5 weeks.  Many letters of appreciation were received including the following from a Midlands based next day carrier company …… “Chris, many thanks for the refund and indeed the manner in which you have approached the whole awful scenario…….”   “I thank you for acknowledging your loyalty to your clients and rest assured that we shall be rebooking with you for next year”.

The new Glass-fronted Boxes, each with their own Private Viewing Balcony, were very well received – “the new boxes were both spacious and airy and we have moved into the 21st century!  The balconies were an added bonus”.

“Chris, thank you so much for finding us a table for today Thursday – we were all so disappointed to miss out yesterday and you must have had a million and one other things to sort out but somehow you came up trumps for us.  Many, many thanks”….. A Wednesday customer who was rescheduled to the Thursday.

“We all very much enjoyed celebrating Dad’s birthday with you in M12 and by the way how on earth did you rustle up a birthday cake for him at such short notice?  The Marquee too was most handy for the Guinness Grandstand”.

“Margaret, it was lovely to meet you on Thursday and put a name to a face.  I would first like to congratulate you and your team for a fantastic day from start to finish we were looked after extremely well.  The food, the service and the attention to detail made for a great experience for all of our guests”….. A Glass-fronted Box customer with 40 guests on the Thursday and Friday.

Letter from an agent…… “Chris, I write to you as an Agent who had customers booked through you on all 4 days of the Festival.  Firstly my thanks for the prompt return of the Wednesday refunds but secondly my thanks too for the professional manner in which you (and your staff on the day) looked after the interests of my own clients”.